SMBs preference to offer faster, cheaper deliveries is at odds with their customers’ preference, found FedEx survey

Ease of Doing Business for MSMEs: Small and medium enterprises (SMEs)’s assumptions about operating their business is at odds with their customers’ preference, found the survey by the express transportation company, FedEx (Federal Express Corporation). 
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SMBs preference to offer faster, cheaper deliveries is at odds with their customers’ preference, found FedEx survey